Privacy Policy

1. What Information We Collect

We collect personal information in the following circumstances:

• Contact enquiries: When you email hello@synapselabs.com.au, we collect your name, email address, and any other information you include.
• Error tracking (Sentry): We use Sentry for application monitoring. Sentry is configured to collect user IP addresses and device context at the time of an error. Sentry's servers are located in Germany (EU). See sentry.io/privacy for details.
• Analytics (Vercel): We use Vercel Analytics and Vercel Speed Insights to understand aggregate site usage. Vercel Analytics does not use cookies or track users across sites. See vercel.com/docs/analytics/privacy-policy for details.

2. How We Use Your Information

We do not use your personal information for direct marketing without your express consent.

• Respond to your enquiries.
• Monitor, diagnose, and resolve technical issues on our site.
• Improve the performance and reliability of our site.

3. Disclosure of Personal Information

We may disclose personal information to our service providers: Sentry (EU-based error tracking) and Vercel (hosting and analytics). We do not sell, trade, or rent personal information to third parties.

4. Cross-Border Data Transfers

Personal information may be transferred to and processed outside Australia, including in Germany (Sentry) and the United States (Vercel). These transfers are made in accordance with APP 8 of the Australian Privacy Principles. We take reasonable steps to ensure overseas recipients handle your information consistently with the APPs.

5. Data Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. All data transmitted to this site is protected by TLS encryption.

6. Data Retention

Email enquiries are retained for up to three years. Error and analytics data is subject to the retention policies of Sentry and Vercel respectively.

7. Access and Correction

Under APP 12 and APP 13, you may request access to the personal information we hold about you, and request corrections. Please contact us at hello@synapselabs.com.au.

8. Complaints

If you believe we have breached the Australian Privacy Principles, please contact us at hello@synapselabs.com.au. We will respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

9. Changes to This Policy

We may update this policy from time to time. The current version is always available at synapselabs.com.au/privacy. Continued use of the site after changes constitutes acceptance.

10. Contact

Synapse Labs PTY LTD

ACN 691 794 064

Melbourne, Victoria 3142

Email: hello@synapselabs.com.au